Terms of Service

By accessing or using the Service, you confirm that you have read, understood and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use the Service. If you use the Service on behalf of a company or organisation, you represent that you are authorised to accept these Terms on its behalf.

• You must be at least 18 years old to create an account and use the Service.
• You agree to provide accurate information and to keep your account details up to date. You are responsible for activity that happens under your account.
• Keep your login credentials confidential. Notify us promptly if you suspect unauthorised use of your account.
• We may suspend or terminate accounts that violate these Terms or that we believe pose a risk.

• Paid memberships give access to member pricing, rewards and features described at checkout. The price, billing period and benefits are shown before you subscribe.
• Auto-renewal: memberships renew automatically at the end of each billing period at the then-current rate, unless you cancel before the renewal date. You can cancel anytime from your account; cancellation stops future renewals and takes effect at the end of the current period.
• V.Points & rewards: V.Points and other rewards (such as V.Surprise, V.Invite and V.Coupon) have no cash value, are non-transferable except where we allow, and may expire or change. We may adjust or reverse points issued in error or in connection with cancelled or refunded transactions.
• Taxes may be added where applicable. Introductory or promotional rates apply only as described.

• When you book a treatment, class or service, V.Wellness connects you with an independent partner (a spa, clinic, studio, therapist or vendor) who delivers it. The partner is responsible for the service itself.
• Cancellation and rescheduling windows are shown at the time of booking and may vary by partner. Late cancellations or no-shows may incur a fee or forfeit the booking.
• Eligible refunds are returned to your original payment method. Where a booking is paid partly or fully with V.Points, refunds may be issued in V.Points. Processing times depend on your bank and payment provider.
• If a service is not delivered as described, contact us and we will work with the partner to make it right.

Payments are processed securely by our payment provider, Stripe. By making a purchase you authorise us and Stripe to charge your chosen payment method for the amounts shown. We store transaction records (such as amount and status) but do not store your full card details. You agree to Stripe’s terms in addition to these Terms. You are responsible for keeping a valid payment method on file for active memberships.

You agree not to:

• use the Service for anything unlawful, fraudulent or harmful;
• misuse bookings, rewards or promotions, or attempt to game V.Points;
• harass, threaten or abuse partners, staff or other members, or submit false reviews or information;
• interfere with, reverse-engineer, scrape or disrupt the Service, or attempt to access it in unauthorised ways.

The Service is provided on an “as is” and “as available” basis. V.Wellness is a marketplace and AI concierge; wellness services are performed by independent partners, and our AI recommendations are informational and not medical advice. To the fullest extent permitted by law, V.Wellness is not liable for indirect, incidental or consequential damages, and our total liability for any claim is limited to the amount you paid to V.Wellness for the relevant transaction in the preceding three months. Always consult a qualified professional before starting any new wellness, recovery or fitness activity.

We may update these Terms from time to time. When we do, we’ll revise the “Last updated” date above and, for significant changes, notify you in the app or by email. Continuing to use the Service after changes take effect means you accept the updated Terms.

Questions about these Terms? Email hello@vwellness.ai or reach us through our contact page.
V.Wellness AI — Dubai, United Arab Emirates.